Privacy Policy
This Privacy Policy explains how NiiGo (the “Platform,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information through the NiiGo website (www.niigo.app) and the related mobile applications (the “App”). NiiGo connects users with vendors and service providers for various products including groceries, food, pharmacy, and more. By accessing or using our services, you agree to the practices outlined in this policy.
1. Information We Collect
1.1. Information You Provide
When you register, place an order, or contact us, you provide personal information including:
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Name
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Phone number
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Email address
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Delivery address
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Payment details
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Optional profile details
You may also choose to provide feedback, reviews, or upload content.
1.2. Device and Browser Information
We automatically collect technical data when you use the Platform:
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Browser type and version
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Device identifiers
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Operating system and platform
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IP address and location (approximate)
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Referring pages and time spent on site
1.3. Location Information
With your consent, the App may access your precise location to provide accurate delivery services and vendor listings near you.
2. Payment Information
For online payments, you may be asked to provide your:
Note: NiiGo does not store full card or sensitive payment information. All transactions are handled securely by third-party payment providers.
3. Use of Cookies and Tracking Technologies
3.1. Cookies
Cookies are small files stored on your device. We use:
3.2. Analytics and Tracking
We may use tools like Google Analytics to collect usage statistics and improve our services. These tools may collect:
3.3. Advertising Cookies
We may work with third-party advertisers (e.g., Google Ads) to display targeted promotions. These advertisers may use cookies to show relevant ads based on your visit to our site and other sites on the internet.
4. How We Use Your Information
We use the information collected to:
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Process and fulfill orders
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Communicate order status and updates
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Improve our services, website, and user experience
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Respond to customer service requests
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Detect fraud and enhance platform security
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Send promotional offers and news (with opt-out option)
5. Sharing Your Information
We do not sell your personal data. However, we may share it with:
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Partner vendors (to fulfill your orders)
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Delivery service providers
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Payment gateway providers
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IT service providers (for platform maintenance and security)
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Government or law enforcement (when legally required)
All partners are required to handle your information with confidentiality.
6. Your Rights and Choices
You have the right to:
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Access, update, or delete your personal data
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Opt-out of promotional messages
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Disable cookies via your browser
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Withdraw consent to location sharing at any time via your device settings
To make a request, contact us at support@niigo.app.
7. Data Retention
We retain your personal data only for as long as necessary:
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To fulfill orders and support user requests
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To meet legal or tax obligations
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To resolve disputes and enforce agreements
When no longer needed, your data will be securely deleted or anonymized.
8. Security
We take appropriate security measures to protect your data, including:
However, no platform can guarantee complete security. Use the Platform at your own discretion.
9. Children’s Privacy
NiiGo does not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We encourage users to review it regularly. Continued use of the Platform after changes are posted indicates your acceptance.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
📧 support@niigo.app
🌐 www.niigo.app
