At Niigo, we strive to ensure that you have a smooth and satisfying shopping experience. However, we understand that there may be times when things don’t go as expected. This refund policy outlines how we handle refunds, returns, and cancellations.
1. Eligibility for Refunds
You may request a refund under the following conditions:
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You received the wrong item or a damaged product.
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The product was not delivered within the promised time frame.
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You were charged incorrectly due to a system or payment error.
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The vendor fails to fulfill your confirmed order.
⚠️ Note: Refund eligibility may vary depending on the vendor or product type (e.g., perishable goods like food or groceries are usually non-refundable unless faulty).
2. Refund Request Process
To request a refund, please:
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Log into your Niigo account.
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Go to My Orders and select the affected order.
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Click Request Refund and provide details (photos if applicable).
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Our support team will review your request and respond within 48 hours.
You can also contact our support team directly via email at support@niigo.app or WhatsApp/Phone (+23597420752).
3. Refund Timeline
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Approved refunds will be processed within 5–10 business days, depending on your payment method.
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Refunds will be returned via the original method of payment (e.g., mobile money, card, or bank transfer).
4. Non-Refundable Situations
We do not offer refunds in the following cases:
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You changed your mind after ordering.
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The product was used, damaged by the customer, or not returned in its original condition.
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Perishable or time-sensitive goods that were delivered as described.
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Orders marked as “delivered” where delivery confirmation exists.
5. Order Cancellations
You can cancel your order before it is confirmed by the vendor. Once an order is accepted and processing has started, cancellation may not be possible.
6. Contact Us
Still have questions? Reach out to our support team at support@niigo.app. We’re here to help!
